MBNA Limited

Financial Ombudsman decision DRN-5087560 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr L complains that MBNA Limited has charged him interest on his credit card despite making payments to clear the retail purchases on the account.Interest and rates

He says he had to wait for his call to be answered and once connected was placed on hold several times. Mr L raised a complaint about the interest which had been applied to his account and about the customer service he’d received when he called.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5087560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.