TSB Bank plc

Financial Ombudsman decision DRN-5083294 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

delayed in paying in a chequePayment delayed or failed

asked him to telephone it when he had explained that he didn't want to communicate by telephoneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5083294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.