HSBC UK Bank Plc
Financial Ombudsman decision DRN-5080094 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr O complains about HSBC UK Bank Plc (“HSBC”) for reporting a default to credit reference agencies about his credit card.Credit file reporting
HSBC has provided sometimes confusing information during calls, and that information did not flow freely between different departments of HSBC.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5080094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.