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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5076048 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains that Tesco Personal Finance PLC did not explain the consequences of putting her loan repayments on hold and provided poor customer service.Treatment in financial difficulty

Mrs S adds that when Tesco finally responded, it hadn’t addressed all her issues and then did not contact her as promised. Mrs S says she is in a very vulnerable and anxious situation, and this has impacted the whole family.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5076048.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.