Barclays Bank UK PLC

Financial Ombudsman decision DRN-5075900 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Barclays have admitted they provided poor service in how they’ve handled her complaint.Complaint handling

Mrs M complains that Barclays Bank UK PLC provided her with poor service in relation to a maturing fixed rate Individual Savings Account (ISA).Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5075900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.