Nationwide Building Society

Financial Ombudsman decision DRN-5072019 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I don’t consider that it properly responded to the complaint that had been made to it.Complaint handling

Mr E and his wife made data subject access requests to Nationwide for information about loans that it had made to them.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5072019.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.