Barclays Bank UK PLC

Financial Ombudsman decision DRN-5066283 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£387redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

I order Tesco Personal Finance plc, trading as Tesco Bank, to remove any adverse information that it’s recorded on Mrs B’s credit file about the payment of £25 that was missed in March 2024.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5066283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.