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East Sussex Credit Union Limited

Financial Ombudsman decision DRN-5064644 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr C complains East Sussex Credit Union Limited trading as Wave Community Bank (WCB) should have defaulted his account when he fell into financial difficulties.Treatment in financial difficulty

Mr C is unhappy that WCB reported his loan account as being in arrears, and this information on his credit file, prevented him from getting a preferrable mortgage rate.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5064644.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.