HSBC UK Bank Plc
Financial Ombudsman decision DRN-5064558 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss T has complained that HSBC UK Bank Plc (“HSBC”) didn’t protect her from falling victim to a scam and hasn’t refunded the money she lost.APP scam refund refused
As part of her complaint she also complained that HSBC had acted in a discriminatory way as she’s a single mother, and she complained that she’d had to chase HSBC for its answer several times.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5064558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.