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Shawbrook Bank Limited
Financial Ombudsman decision DRN-5062990 Upheld
Upheldoutcome, as published by the Ombudsman
£327redress stated in the decision
Fri Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Shawbrook has now accepted that it should have transferred Ms D’s nominated account at the same time as the fixed rate bond was migrated to an easy access account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5062990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.