MONZO BANK LIMITED
Financial Ombudsman decision DRN-5062604 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr S complains that Monzo Bank Ltd hasn’t refunded the money he lost when he fell victim to a scam.APP scam refund refused
Mr S has mentioned that he was vulnerable at the time the scam occurred, as his circumstances were impacting his mental health.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5062604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.