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Nationwide Building Society
Financial Ombudsman decision DRN-5061149 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide recognising it had provided the incorrect bank name for the third party bank the payment had come from in its previous final response. It also apologised that an adviser had told Mr C they were unable to locate the payment he was complaining about, again stating this information was incorrect.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5061149.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.