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Shawbrook Bank Limited
Financial Ombudsman decision DRN-5058153 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
The decision to lend being irresponsible because (1) the Lender did not carry out the right creditworthiness assessment, and (2) because the loan was unaffordable.Product mis-sold
The Lender did not respond to Mr S’s complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5058153.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.