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TSB Bank plc
Financial Ombudsman decision DRN-5056928 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S said during those calls he received poor customer service. Particularly delays on answering his calls, rude agents and placing the phone down on him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5056928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.