Monese Ltd

Financial Ombudsman decision DRN-5056787 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

She complained to Monese asking it to remove the marker, but it refused so she brought her complaint to the Financial Ombudsman.Complaint handling

due to her mental health, personal circumstances and learning disabilities she is a vulnerable adultSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5056787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.