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Shawbrook Bank Limited
Financial Ombudsman decision DRN-5056678 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
where a customer falls into financial difficulty the bank is required to offer forbearance if appropriateTreatment in financial difficulty
Mrs G complains that Shawbrook Bank Limited was unhelpful in its handling of her offer to settle her loan accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5056678.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.