Santander UK Plc
Financial Ombudsman decision DRN-5054146 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Wed Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs N complains that Santander UK Plc has not credited her account when a payment she sent was recalled.Payment delayed or failed
Santander has explained to this service that when it first initiated Mrs N’s transfer request, it recalled the first payment, and a second payment was sent. It said this was due to the wrong details having been input on the first payment.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5054146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.