Barclays Bank UK PLC

Financial Ombudsman decision DRN-5053596 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Barclays asked Mr H to complete an income and expenditure assessment for J, so that they could consider possible forbearance optionsTreatment in financial difficulty

Barclays offered to pay £400 compensation to J for the inconvenience that J as a business has incurred.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5053596.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.