Metro Bank PLC

Financial Ombudsman decision DRN-5052981 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

The complaint Mr T complains that the interest rate for a savings account he’d opened with Metro Bank Plc (Metro) wasn’t showing correctly when he viewed his account online.Interest and rates

It accepted that the service Mr T had received had fallen short of the standard it strives to deliver.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5052981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.