Santander UK Plc
Financial Ombudsman decision DRN-5052434 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander’s response hasn’t changed my view and my final decision and reasoning remains the same as in my provisional decision. ... I also said they should write Mr W a letter of apology for their service failings.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5052434.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.