Zopa Bank Limited
Financial Ombudsman decision DRN-5051189 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr R complains that Zopa Bank Limited recorded negative information on his credit file in relation to payments to his loan which he’d made manually on the due date rather than by direct debit.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5051189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.