Nationwide Building Society

Financial Ombudsman decision DRN-5050690 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

in February some of the direct debits weren’t paidPayment delayed or failed

Nationwide accept they could’ve acted sooner to remediate here and also accepts the responsibility of resolving the issue for Mr DService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5050690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.