Tide Platform Limited

Financial Ombudsman decision DRN-5050393 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

N, a limited company, complains that Tide Platform Ltd won’t refund them in full for funds they lost due to a scam.APP scam refund refused

I’ve awarded 8% interest from the date the scam was reported to the date the funds are returned to N.Service failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5050393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.