Santander UK Plc
Financial Ombudsman decision DRN-5049770 Not upheld
Not upheldoutcome, as published by the Ombudsman
£370redress stated in the decision
Mon Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Santander asked Mr V if he could put forward a date it could debit his account or alternatively he could repay the funds on a payment planTreatment in financial difficulty
Mr V explained to Santander that he can’t afford to repay £370, as he’s struggling to cope, and this could affect his credit score and could make him homeless.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5049770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.