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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5047135 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr M is also unhappy that Barclays couldn’t locate a call he made in October 2023 about his complaint. This led to them issuing an incorrect response to his complaint.Complaint handling
Mr M complains that Barclays Bank UK PLC (Barclays) didn’t offer him support when he was using his bank account to make gambling transactions in 2020.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5047135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.