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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5044075 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

their actions after she made a complaintComplaint handling

Tesco’s sole use of text message when letters had been successful, their lack of contact efforts after the text messageService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5044075.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.