HSBC UK Bank Plc
Financial Ombudsman decision DRN-5042684 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Tue Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr M complains about the service he received from HSBC UK Bank Plc (“HSBC”) when he sent two international payments to his account with it and HSBC rejected the payments.Payment delayed or failed
I also think HSBC’s service could’ve been better when Mr M needed assistance in tracking down his funds.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5042684.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.