National Westminster Bank Plc

Financial Ombudsman decision DRN-5042147 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr F has complained about a personal loan National Westminster Bank Plc (“NatWest”) provided to him. He says that he was granted an unaffordable loan.Irresponsible lending

I can see that Mr F got in contact to explain that he had he was having difficulty making his payments due to a funeral. I can also see that Mr F was granted a payment break as a result of thisTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5042147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.