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Mortgage Agency Services Number Five Limited

Financial Ombudsman decision DRN-5041880 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Miss A complains that Mortgage Agency Services Number Five Limited (“MAS5”) hasn’t administered her mortgage correctly. In particular she complains that MAS5 hasn’t offered her new interest rate products.Interest and rates

MAS5 should also amend her credit file to reflect the revised position.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5041880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.