MONZO BANK LIMITED
Financial Ombudsman decision DRN-5041114 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss B complains that Monzo Bank Ltd ought not to have approved her application for a revolving credit account in July 2022 and ought not to have approved the credit limit increases she applied for afterwards.Irresponsible lending
Plus, Miss B complains that Monzo took five months to reply to her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5041114.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.