PayPal UK Ltd

Financial Ombudsman decision DRN-5039456 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

He then realised that these had been sent as e-cheques, which wasn’t how he wanted to send the payments, as they would take some time to clear.Payment delayed or failed

Mr M wasn’t happy with its response and asked that this be dealt with as a complaint in PayPal’s chat messaging function. PayPal told Mr M that he would have to raise a complaint on its website rather than the chat function.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5039456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.