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Specialist Motor Finance Limited

Financial Ombudsman decision DRN-5038142 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

there is an indication on file that the account is heavily in arrears and Mr O is experiencing financial difficulty. If that is the case, I would like to remind SMF of their obligations under CONC and they should be treating him with forbearance and due consideration.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5038142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.