HSBC UK Bank Plc
Financial Ombudsman decision DRN-5036239 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
call handlers he has spoken to make it difficult, or openly refuse to log his request for the information he’s entitled to under s.97A on multiple occasionsComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5036239.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.