TSB Bank plc

Financial Ombudsman decision DRN-5035886 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

I can’t conclude that TSB lent irresponsibly to Mrs R or otherwise treated her unfairly in relation to this matter.Irresponsible lending

The estate of Mrs R (the estate) complains that TSB Bank plc approved a loan for Mrs R despite TSB knowing she was vulnerable.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5035886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.