Santander UK Plc
Financial Ombudsman decision DRN-5035013 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr A complains that Santander UK Plc (Santander) won’t refund money he lost in a flight booking scam.APP scam refund refused
The chargeback claim: whether the bank handled this effectively and whether Santander communicated the process clearly.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5035013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.