Revolut Limited

Financial Ombudsman decision DRN-5034654 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss W complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam.APP scam refund refused

Miss W was vulnerable at the time of the scam due to ill-health, which made her less able to represent her own interests and it was something the scammer exploited.Support for vulnerable customers

Rules cited

FCA DISP (Dispute Resolution), CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5034654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.