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Financial Ombudsman decision DRN-5034170 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I currently don’t think Mr M has been given clear, fair and not-misleading information about what exchange rate he is getting or what he needs to do to get the guaranteed exchange rate.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5034170.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.