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Revolut Limited
Financial Ombudsman decision DRN-5033243 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
given that it’s relevant law – but I’ve ultimately decided this complaint based on what’s fair and reasonable.Support for vulnerable customers
Revolut’s handling of Mr C request for a manager call back and its subsequent actions caused him distress.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5033243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.