Lloyds Bank PLC

Financial Ombudsman decision DRN-5025928 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mrs B has complained Lloyds Bank plc was unable to manage the opening of an executor account within a reasonable period of time.Bereavement and power of attorney

Lloyds apologised and confirmed their service had not been sufficient.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5025928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.