Nationwide Building Society

Financial Ombudsman decision DRN-5025905 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

She did not give Mr A an email address to reply to.Complaint handling

Mr A says he asked Nationwide to contact him by email only as a reasonable adjustment for him as an autistic person.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5025905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.