MONZO BANK LIMITED
Financial Ombudsman decision DRN-5025305 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Monzo should’ve taken extra care when increasing the daily limit and there was an opportunity to offer support.Support for vulnerable customers
Monzo has admitted that it was aware of the payments made to the online casino but still approved the increases in the daily limit.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5025305.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.