Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5023649 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr P also believed that what happened at the time of the sale created an unfair relationship between him and Mitsubishi.Product mis-sold

pay Mr P £300 additional compensation in recognition of the confusion and inconvenience caused by its final response to the claim/complaint.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5023649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.