Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5022347 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

He said that he was told by A that the benefits of the system through Feed-In Tariff ("FIT") income and electricity savings would cover the overall costs of the system within four years of installation, however that hasn’t happenedProduct mis-sold

Mitsubishi told us that in responding to the complaint points while also seeking to rely on a limitation defence, it had caused some confusion and inconvenienceComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5022347.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.