MONZO BANK LIMITED
Financial Ombudsman decision DRN-5019733 Upheld
Upheldoutcome, as published by the Ombudsman
£5,950redress stated in the decision
Wed Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr S complains that Monzo Bank Ltd won’t reimburse him after he fell victim to a safe account scam.APP scam refund refused
Mr C has explained he has an anxiety disorder that is medicated and that impacts most aspects of his daily life.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5019733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.