HSBC Bank plc

Financial Ombudsman decision DRN-5019593 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

HSBC also accepted that it hadn’t set up a complaint during the call as Mr M had requested.Complaint handling

HSBC should pay Mr M £100 for the distress and inconvenience caused by providing him with the incorrect information and not logging his complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5019593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.