HSBC UK Bank Plc
Financial Ombudsman decision DRN-5018718 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
HSBC apologised for the confusion. They explained that Ms J had multiple profiles that they were trying to link.Complaint handling
Ms J complains that HSBC UK Bank Plc (HSBC) have created two profiles for her. She says that has created confusion about the amount outstanding on her account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5018718.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.