Revolut Limited

Financial Ombudsman decision DRN-5016603 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms Z complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam.APP scam refund refused

She was exploited by a scammer at a time when she was vulnerable. Her husband passed away at the end of October 2022 after a sudden illness. Ms Z has explained that at the time of the scam she was struggling with grief, loneliness, severe anxiety, and depression.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5016603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.