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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-5015997 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

The heart of Mr N’s complaint is that the car was mechanically faulty from the start of the agreement and that this fault makes the car unsafe. Mr N believes he has grounds to exercise his right to reject the car and end the agreement in those circumstances.Irresponsible lending

Stellantis considerably delayed in dealing with Mr N’s complaint after he returned the car and didn’t respond to his complaint or provide any information to the Financial Ombudsman Service to assist the investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5015997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.