National Westminster Bank Plc

Financial Ombudsman decision DRN-5015452 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr L complains that National Westminster Bank Plc sold him a mortgage that was unsuitable for him because he wasn’t told how overpayments towards the mortgage would be applied.Product mis-sold

NatWest didn’t agree that Mr L’s mortgage had been mis-sold to him, but it did uphold his complaint about the poor service he received during the complaints process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5015452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.