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FUND OURSELVES LIMITED

Financial Ombudsman decision DRN-5014095 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Fund Ourselves was aware of Miss L’s difficulties so it had proposed new repayment dates but it didn’t receive confirmation that they’d been accepted.Treatment in financial difficulty

It taking two payments from Miss L’s bank account will have caused distress and inconvenience to Miss L at a time when she was already vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5014095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.